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Delivery Policy

Shipping Policy

Delivery Method

Collaborations：

Home Delivery：Hsinchu Express Delivery （only available in Taiwan Inland）
Convenience Store Pickup：7-11、FamilyMart（Taiwan Inland，Outlying Islands）

Delivery Days/ Regions：

Home Delivery

Delivery Days/ 1-3 Days
Applicable Regions/Taiwan Inland

Convenience Store Pickup

Delivery Days/ 3-4 Days
Applicable Regions/ Taiwan Inland

Shipping Instructions

After placing an order (excluding the day of order), it will be shipped within approximately 2-5 working days, excluding holidays.
Delivery time is from Monday to Friday, 9:00 AM to 3:30 PM. No shipments will be arranged on holidays.
If there are more orders during festive holidays or due to uncontrollable natural disasters, shipment may be delayed.
If [Home Delivery] is selected: Actual delivery will depend on the route arranged by the delivery driver.
If [Convenience Store Pickup] is selected: Please pay attention to the arrival SMS and pick up the goods within 7 days after arrival. Please do not fail to pick up the goods without reason. If this causes loss of shipping fee, the customer will be responsible for it. Please maintain integrity in online shopping and do not fail to pick up items without reason. If a customer fails to pick up the goods, they will lose the right to purchase in the future and will be blacklisted.